We want every customer to be confident in their purchase. This policy explains when and how you can request a refund for the software licences you buy from officeasap.com.
Last updated: October 20, 2026
You may request a full refund within 30 days of purchase, provided that the product key has not yet been activated.
Refunds under these conditions are processed in full, with no restocking, administrative or processing fees.
If a product key fails to activate, contact us at [email protected] within 30 days of purchase. Our support team will troubleshoot the issue with you, and if we are unable to resolve it, we will issue a replacement key or a full refund, your choice.
Once a product key has been activated, the purchase is considered delivered under standard digital-goods practice, so it cannot be refunded unless it stops working and our support team cannot fix it (section 2).
Support hours, deployment or consulting work that has already been delivered is not refundable.
If you were charged twice for the same order, charged in error, or your product key was not delivered after a successful payment, contact us right away at [email protected]. We will issue a corrective refund or re-deliver your key, whichever applies.
For bulk orders, the same terms apply to every key in the order: keys that have not been activated can be refunded in full within 30 days of purchase.
Email [email protected] with “Refund Request” in the subject line, and include your full name, the email address used at checkout, your order number (found in your purchase confirmation email) and the reason for your request.
We respond to all refund requests within two (2) business days.
Approved refunds are issued to the original payment method used at checkout. Credit and debit cards, Google Pay and Apple Pay usually take 5 to 10 business days, depending on your bank.
If you do not see your refund after 10 business days, please contact us and we will help trace it with the payment provider.
If you have an issue with a charge, please contact us first: we resolve almost all issues within two business days.
Because our products are delivered electronically, there is nothing physical to return. Refunds are processed entirely through the original payment method.